FAQ

General

What is GeriatricsCareOnline.org?

GeriatricsCareOnline.org is the comprehensive online resource of American Geriatrics Society (AGS) publications and products.   


Registration

What are the benefits of registering with GeriatricsCareOnline?

Registration is necessary to access free AGS products and to place orders on the site. Registered users can manage their own personal digital library, create and track bookmarks within AGS products, take notes, save searches, and more.   

How do I register for the site?

The registration process depends on your AGS membership status.

AGS Members are automatically registered on GeriatricsCareOnline.org. Simply follow the AGS Member instructions for Logging In below.

Non AGS Members can register for free here.


Logging in

Why are there two different fields for logging in?

Similar to the registration process, logging into the site also varies depending on AGS membership status. GeriatricsCareOnline was set up to allow existing AGS members to use the site without registering. In order for GeriatricsCareOnline to interact with the AGS membership database, there are two separate login fields to make sure AGS members are successfully identified.

How do I log in?

AGS Members click the blue Login button in the upper right corner of any page. In the pop-up window beneath the blue "AGS or ADGAP Member" banner on the left, enter the same email address and password you use at americangeriatrics.org and MyAGSOnline. You are successfully logged in when you see the Welcome message with your name in the upper right corner.

Non AGS Members click the blue Login button in the upper right corner of any page. In the pop-up window beneath the orange "Non-AGS Member" banner on the right, enter the email address and password you provided at registration. To create an account, select “Register Now.” You are successfully logged in when you see the Welcome message with your name in the upper right corner.

On the GeriatricsCareOnline home page, click on and select the Non Member tab in the upper right corner.  (You will know you are in the correct tab when the tab name is purple.)  Enter the username and password that you selected at registration, and click on the Log In button.  (Please note that the username field only accepts email addresses.) You will know you are successfully logged in when you see the Welcome message with your name instead of the log in fields.

Yes, if you are an AGS member, you have credentials for MyAGS even if you’ve never used them before.

What if I forget my password?

AGS Members may reset their password through MyAGSOnline here.

Non AGS Members may reset their password online here. If you didn't set up a security question, email GCOinfo@americangeriatrics.org, or call 212-308-1414 to reset your password.

How do I change my GeriatricsCareOnline password?

AGS Members change your password through MyAGSOnline here

Non AGS Members change your password by logging in and selecting "My Account" from the blue menu near the top of the page, then the "Change Password" tab.

Shopping and Payment

Do I need to be logged in to purchase a product from GeriatricsCareOnline.org?

Yes. You can browse the site without logging in, but you must log in to buy online.

Can I purchase a print (non-digital) publication?

Yes. You can purchase both print and digital products through GeriatricsCareOnline. For orders of print products only, you may also order over the phone by calling Fry Communications at 1-800-334-1429, x2338.

Can I pay by check?

Yes, but all orders must be pre-paid. If you need to place an order for a print product by check, please contact Fry Communications at 1-800-334-1429, x2338.

If you need to place an order for a digital subscription by check, please use the Contact Us form and include your order request in the message box. We will get in touch with you to start the invoicing process.

What product formats are available on GeriatricsCareOnline.org?

Information about a product's format is available on the detail page for that product. Most products are available both digitally and in print. In addition, most digital products have a purchase option for the entire product or only for the specific chapters you select.

Can I buy a GeriatricsCareOnline.org product in both print and digital formats together?

Yes. Products available in both print and digital can be purchased in both formats together at a lower bundled cost than when each item is purchased separately.

I purchased a digital copy of a product. Where do I find it?

As soon as you purchase a digital product, you can access the content from the product detail page. Access is also available through the “My Library” tab.

My organization is a non-profit entity.  Why am I being charged sales tax?

Sales tax is automatically calculated for customers in New York State.  If you are making a tax-exempt purchase in New York State, please email GCOinfo@americangeriatrics.org with your order information and tax exempt certificate, and we will complete the purchase without sales tax. 

What is your return policy for print publications?

Print products may be returned within 3 months of the original purchase date.  Refunds cover the cost of the product(s) minus a 20% restocking fee.  Shipping costs are not included in refunds, and the customer is responsible for return shipping.  Please send return requests to GCOinfo@americangeriatrics.org.


Discounts and Shipping

How do I purchase a product using my AGS Member Discount?

When you sign in as an AGS Member, the member discount is automatically applied to items added to your shopping cart.

I received a Coupon Code for a discount on my purchase. How do I apply the code?I received a coupon code for a discount on my purchase. How do I apply the code?

Coupon codes are redeemed during checkout. You will be prompted to enter your code on the Summary and Discounts page before completing your order.

Can I apply multiple coupon code discounts to an order?

Yes. You may only apply one Coupon Code to a product, but you can use more than one coupon code when purchasing multiple products within a single transaction.

I received a PIN code to get free access to a digital product. How do I apply the PIN?

Gain access with your PIN code by logging into your GeriatricsCareOnline user account and visiting the product's detail page. Select the orange "Activate PIN" button in the upper right and enter the PIN.

How will my order be shipped? Can I track my shipment?

Domestic Customers

Standard shipping: Standard shipping is automatically selected online. Orders will be sent US Media Mail with an expected arrival of 1-2 weeks after your order is placed (no tracking information is available).

Expedited shipping: You may opt to have your order shipped UPS with tracking information for an additional fee. If you would like to choose this option, please contact Fry Communications at 1-800-334-1429 x2334, or ljumper@frycomm.com

International Customers
Standard shipping: The standard rate is charged automatically when you check out. Purchases made with standard shipping have an expected arrival of 4-8 weeks after your order is placed, depending on your location. Tracking information is not guaranteed, but may be available. Email GCOinfo@americangeriatrics.org with your order number for more information.

Expedited shipping: You may opt to have your order shipped with tracking information for an additional fee, which will be calculated based on the delivery location. If you would like to select this option, please contact Fry Communications at 1-800-334-1429 x2338, or ljumper@frycomm.com .


Institutional Licensed Users

How do I log in?

Institutional subscribers can access materials that their institution has purchased access to by accessing GeraitricsCareOnline.org through a computer included in the IP Address range of that institution. When you are authenticated, the Welcome message in the upper right will display your name or institution name. (A few institutional subscribers access their subscriptions through a username and password. If this is the case for your institution, your administrator will have access to those credentials).

As an institutional user, can I access any of the personalized featured on GeriatricsCareOnline.org?

Institutional subscribers can set up a sub-user account to access personalization features, such as the My Notes, My Bookmarks, and Saved Searches features.

 How can I purchase products in addition to those subscribed to by my institution?

To purchase products in addition to those subscribed to your institution, you need to log out as an institutional sub-user and register your own personal account.  Once logged into your personal account, you can purchase products not licensed by your institution.  At this time, it is not possible to connect both your institutional account and your personal account for integrated access during the same online session.

 How do I get information about institutional licenses to access products on GeriatricsCareOnline.org?

To get detailed information about securing an institutional license, complete and submit the Institutional License form.