FAQs

General

What is GeriatricsCareOnline.org?

GeriatricsCareOnline.org is the comprehensive online resource of American Geriatrics Society (AGS) publications and products.   


Registration

What are the benefits of being a registered user of GeriatricsCareOnline?

Registered users can customize site content, manage their own personal online library, create and track bookmarks within AGS products, take notes, save searches, and more.  Registration is also necessary to order AGS products from the site, as well as to receive full-text access to free products.  

How do I register for the site?

The process for registering for the site depends on your AGS membership status.

AGS Members

If you are an AGS member, you are automatically registered on GeriatricsCareOnline.org.  Please do not register as a new user on the site – if you do, you will not be recognized by the site as a member and will not receive member pricing on products. Instead, please see the Logging In section for directions on how to log into the site.

Non AGS Members

If you are not an AGS member, you will need to register and create a member profile.  You can click here to register, or go to the Non Member tab (in the upper right corner of the home page), and select Register Now. 


Logging in

Why are there two different tabs for logging in? 

Similar to the registration process, the process for logging into the site also varies depending on AGS membership status.  Since AGS is a membership organization, GeriatricsCareOnline was set up to allow existing AGS members to use the site without having to go through the registration process.  In order for GeriatricsCareOnline to interact with the AGS membership database, there are two separate log in tabs to make sure AGS members are successfully identified.

How do I log in?

AGS Members

On the GeriatricsCareOnline home page, select  the purple AGS Member tab in the upper right corner.  AGS members then log in with the same username and password used to access their MyAGS account.  (See below for more information about MyAGS.) 

Enter your username and password, and click the Log In button. (Please note that the username field only accepts email addresses.) You will know you are successfully logged in when you see the Welcome message with your name in the upper right corner instead of the log in fields.

Non AGS Members

On the GeriatricsCareOnline home page, click on and select the Non Member tab in the upper right corner.  (You will know you are in the correct tab when the tab name is purple.)  Enter the username and password that you selected at registration, and click on the Log In button.  (Please note that the username field only accepts email addresses.) You will know you are successfully logged in when you see the Welcome message with your name instead of the log in fields.

What is MyAGS? 

MyAGS is the member-only section of the AGS website that allows members to access membership information and other online resources.  The MyAGS log in page can be accessed here.  Please see the AGS Membership FAQ for more information on MyAGS.

I’ve never used MyAGS. Do I have a username and password?

Yes, if you are an AGS member, you have credentials for MyAGS even if you’ve never used them before.

What if I don’t know or forgot my MyAGS credentials?

Your default MyAGS username is your primary email address. If you cannot remember the password, you can enter your email address here, and you will receive an email with a link to change your MyAGS password.

How do I change my GeriatricsCareOnline password?

AGS Members

For the time being, you must change your password through your MyAGS account, by clicking here.  Once you have changed your password in MyAGS, you can then log into GeriatricsCareOnline with the new password.

Non AGS Members

Once you are logged in, go to the My Account tab (located in the black bar with the search box near the top of the screen).  You will then see a green tab labeled Change Password.


Shopping and Payment

Do I need to be logged in to purchase a product from GeriatricsCareOnline.org?

Yes. You can browse the site without logging in, but you must log in to use the online checkout process.

Can I purchase a print-only product?

Yes. You can purchase print-only products as well as online products by using the checkout process of GeriatricsCareOnline. For print-only products alone, you can place an order by phone by calling FRY Communications at 800-334-1429, x4545.

Can I pay by check?

If you need to place an order for a print product by check, please contact FRY Communications at 800-334-1429, x4545.

If you need to place an order for an online subscription by check, please use the Contact Us form and include your order request in the message box. We will get in touch with you to start the invoicing process.

What are the formats of GeriatricsCareOnline.org products?

Information about a product's format is available on the detail page for that product. Most products are available both online and in print. In addition, most online products have a purchase option for the entire product or only for the specific chapters you select.

Can I buy a GeriatricsCareOnline.org product in both print and online formats together?

Yes. Products available in both print and online can be purchased in both formats together at a lower bundled cost than when each item is purchased separately.

I purchased an online copy of a product. Where do I find it?

As soon as you purchase an online product, you can access the content from the product detail page. At any point, you can look in the My Library tab to see which products you have online access to.

My organization is a non-profit entity.  Why am I being charged sales tax?

Sales tax is automatically calculated for customers in New York State.  If you are making a tax-exempt purchase in New York State, please email GCOinfo@americangeriatrics.org with your order information and tax exempt certificate, and we will complete the purchase without sales tax. 

I changed my mind about the book I purchased.  Can I return it?

Print products may be returned within 3 months of the original purchase date.  Refunds cover the cost of the product(s) minus a 20% restocking fee.  Shipping costs are not included in refunds, and the customer is responsible for return shipping.  Please send return requests to GCOinfo@americangeriatrics.org.


Discounts and Shipping

How do I purchase a product using my AGS Member Discount?

Since AGS Members are able to log into GeriatricsCareOnline.org using their MyAGS credentials, you will be recognized automatically as a member; all member discounts will automatically be applied to your account.

I received a Coupon Code for a discount on my purchase. How do I apply the code?

Coupon Codes are redeemed during checkout - you will be prompted to enter your code on the Summary and DIscounts page during the checkout process.

Can I apply multiple Coupon Code discounts to an order?

Yes. You may only apply one Coupon Code to a product, but you can use more than one coupon code when purchasing multiple products within a single transaction.

I received a PIN Code to get free access to an online product for 30 days. How do I apply the PIN?

If you have received a PIN Code to access an online product, you can enter that PIN Code on that product's detail page. You must be logged into your GeriatricsCareOnline.org user account to complete this transaction.

How will my order be shipped? Can I track my shipment?

Domestic Customers

Standard shipping: The standard rate is charged automatically when you check out. Purchases made with standard shipping will be sent US Media Mail, with an expected arrival of 1-2 weeks after your order is placed (no tracking information is available).

Expedited shipping: You may opt to have your order shipped UPS with tracking information, for an additional fee. If you would like to choose this option, please contact Fry Communications at 800-334-1429, x2529 or krhineha@frycomm.com to place your order.

International Customers
Standard shipping: The standard rate is charged automatically when you check out. Purchases made with standard shipping will be sent FedEx International Mail, with an expected arrival of 4-8 weeks after your order is placed, depending on your location (no tracking information is available).

Expedited shipping: You may opt to have your order shipped UPS with tracking information, for an additional fee, which will be calculated based on the delivery location. If you would like to select this option, please contact Fry Communications at 800-334-1429, x2529 or krhineha@frycomm.com to place your order.


Institutional Licensed Users

How do I log in?

Institutional/practice-based subscribers can access materials that their institution has purchased access to by accessing GeraitricsCareOnline.org through a computer included in the IP Address range of that insistution.   When you are authenticated, the Welcome message in the upper right will display your name or institution name.

 As an Institutional user, can I access any of the personalized featured on GeriatricsCareOnline.org?

Institutional/practice-based subscribers can also set up a sub-user account to access personalization features, such as the My Notes, My Bookmarks, and Saved Searches features.

 How can I purchase products in addition to those subscribed to by my institution?

To purchase products in addition to those subscribed to my institution, you need to log out as an institutional user and register your own personal account.  Once logged into your personal account, you can purchase products not licensed by your institution.  At this time, it is not possible to connect both your institutional account and your personal account for integrated access during the same online session.

 How do I get information about institutional licenses to access products on GeriatricsCareOnline.org?

To get detailed information about securing an institutional license, complete and submit the Institutional License form.